1. General Terms & Free Trial Policy
To ensure technical compatibility and customer satisfaction, Qirim provides a 7-day Free Starter Trial without requiring a credit card. Potential clients are strongly encouraged to utilize this free trial to test REST API integrations, message delivery speed, and gateway stability before purchasing a paid subscription plan.
2. Eligible Refund Conditions
Refund requests may only be considered and approved if they meet one of the following specific criteria:
- Major Server Infrastructure Outage: Gateway system downtime on our server infrastructure lasting more than 48 consecutive hours resulting in complete inability to send messages, and the User rejects complimentary subscription extension compensation.
- Duplicate Billing: User inadvertently transferred or was billed more than once for the same invoice. The excess payment will be refunded 100% in full.
- First 72-Hour Satisfaction Guarantee: First-time paid subscription purchase submitted within a maximum of 3x24 hours from successful transaction, provided message quota usage has not exceeded 10% of total purchased quota.
Strictly Non-Refundable Conditions:
- User WhatsApp number placed under review, restriction, or banning by Meta Platforms Inc. / WhatsApp LLC due to violation of WhatsApp Business Policy, cold spamming, or recipient spam complaints.
- Account suspended or terminated permanently for illegal activities (fraud, online gambling, phishing, defamation, or spamming).
- Refund request submitted after the 72-hour window from invoice payment.
- Unused message quota remaining when the subscription period has expired.
- Package purchasing mistakes by the User not reported before message quota is utilized.
3. Refund Claim Procedure & Workflow
To submit a valid refund request, Users must follow these steps:
- Open an official ticket via Helpdesk on the dashboard under Billing, Invoice & Refund category.
- Provide the invoice number (e.g. #INV-2026-XXXX), valid proof of transfer mutation, detailed explanation, and originating bank account details.
- Our finance team will investigate and verify transaction details within 1x24 business hours (Monday – Friday).
- Upon approval, funds will be refunded to the originating account within 2–3 business days, less any third-party interbank switching fees (if applicable).
4. Prohibition of Unilateral Chargebacks
Users agree not to initiate fraudulent chargebacks with their bank or payment gateway without contacting our support team first. Unilateral chargeback attempts will result in immediate and permanent account and API blacklisting across our entire platform network.